Test Results: A 49.5% Conversion Rate Improvement With One Simple Change
We’re fanatical testers here at Carrot. So much in fact that during any given week we’re setting up multiple tests on our Carrot customers’ websites based on our “data dives” that our team does into the data we’re tracking to help improve the effectiveness of our system each and every week. We’ve have had our heads down the last couple months getting some big projects pushed through, and frankly, have a backlog of test data that we haven’t made blog posts on yet. And, thanks to all of you who answered our Customer Survey a few weeks back and who said, “I want to see more test data on the blog!”… we’re going to start rolling out some results of our conversion tests here on the blog on a more consistent basis. One Of The Most Important Parts Of A High Converting Real Estate Investor Website Is… … the Call to Action area. The Call to Action area is the part on your website that guides the reader of your website (a motivated house seller, cash buyer, note seller, agent, etc) to take a certain action that you want them to take. This could be joining your Discount Property List… getting an offer on their house… or even just a free market report. But there are 3 core elements to a great Call to Action form… 1. The “ask” headline: This is the spot that grabs their attention and hopefully spells out in a few short words the benefit they’re going to get OR simply asks them a question to get them to mentally say, “Yes, that’s me. What do I do next?”. 2. The opt-in form: This is the actual form that people put their information into. We’ve tested variations of forms, numbers of form fields, size of form fields, type of information we collect on form fields… and have found a pretty darn good structure that has increased the conversion rate on our members’ websites dramatically. 3. The action button (or “submit” button): This is often overlooked by people. Lots of people just assume that a person on your website is either going to click that button or not if they’re a motivated seller. But, that’s just not the case. We’ve tested variation after variation of different sizes, colors, positions, and words on the “submit” buttons and in many cases found dramatic differences in conversion rate. The Submit Button Change That Boosted Conversions 49.5% This isn’t the first time we’ve run this exact test… and won’t be the last. But this latest round of tests on the submit button on the main opt-in form on a motivated seller website had some really interesting results. The Hypothesis in this test: Will changing the words on the submit button from a “descriptor” (“Click to Continue” or “Submit”) to a “mental commitment” increase conversions? Every single time we’ve run this test on a real estate investor website we’ve seen an improvement in the conversion rate when we got rid of the “Submit” or “Click to Continue” buttons in place of something that said something like… “See Available Properties” or “Get My Fair Offer Today!” Below are a few shots of the actual tests and heat maps showing the results. Test #1: Motivated Seller Website – Making Button Copy More Relevant This test is actually still an active test but is currently at a 95% statistical chance to produce a winner (which is pretty darn good. We shoot for at least 97% to call it 100% conclusive.) But as you can see in the heat map image above, all we changed was the words … Continued